Tenant Engagement

Our tenants are essential partners in our long-term performance. Active engagement enables us to meet their evolving needs, drive operational excellence and align sustainability efforts with tenants across our portfolio.

We engage tenants through regular meetings, surveys, roundtables and daily interactions across all regions. We use tenant feedback to improve operations and address site-specific concerns.

Sau Mau Ping Shopping Centre

Green Lease

We promote green lease adoption that encourages shared commitments on environmental performance. Clauses include energy data sharing, sustainability fit-outs and waste reduction practices.

Landlord – Tenant Decarbonisation Engagement Guide

In collaboration with ULI, we delivered a report for Landlord – Tenant Decarbonisation Engagement based on our Business as Mutual mindset. This report details tenant engagement transformation pathways and highlights four critical components: awareness building, incentives & accelerators, win-win Partnerships, and data management. This pioneering approach, with its expansive potential across APAC real estate, charts a course towards a sustainable, low carbon future.

Download the Report

Tenant Academy

Link Tenant Academy aims to provide a series of practical seminars and workshops to keep tenants abreast of the latest market information, management concepts, industry trends, retail techniques, operational efficiency, and ESG management.

Tenant Academy

Targets

Status

Maintain tenant satisfaction score > 80 (out of 100)

Green Lease

Targets

Status

Achieved On Track Lagging Behind Not Commenced